Orders

How do I track my order?

Once your order has been processed and dispatched, you will receive an email notification. This email will include a tracking number and a link to your courier's tracking page. Click on the tracking number link or enter the tracking number directly i

Can I edit or add anything to my order?

Absolutely. As long as your order has not already begun processing for dispatch we are happy to make any edits. We recommend contacting our customer service team ([email protected]) as soon as possible to ensure you don't miss your window

Can I cancel an order?

As long as your order has not yet dispatched our team are happy to honour any cancellation requests. The only exception to this is custom items (such as personalised folios) which may have already started the personalisation process. Please email our

What do I do if my item(s) arrives damaged?

Oh man! We’re sorry to hear if something arrived damaged!. We do our best to package the notebooks up super safe for transit, but long journeys can sometimes get a bit rough. Please email our team ([email protected]) with an image of your

My order was marked delivered but it’s not here.

This is a tricky one. First things first, be sure to check around your home and with neighbours/building management who may have collected the package for you. If it's an office address the package is occasionally dropped off to the wrong floor. Also

What do I do if I receive the wrong item or something is missing from my order?

This always sucks. We work hard to avoid this by scanning every single item as it goes into your box to verify the contents. We can't dispatch an order until it verifies we scanned everything you asked for, so missing or incorrect items are rare. Ine

I made a mistake on my order, can I fix it?

If you have made an error such as incorrect shipping details, please email [email protected] ASAP and ensure the subject line of your email includes your request and your order number, ie. INCORRECT SHIPPING ADDRESS - #111000

Can I add something to my order after it is placed?

If you have forgotten to add an item to your order, please email [email protected] ASAP and ensure the subject line of your email includes your request and your order number, ie. ADDITIONAL ITEM REQUEST - #111000

I forgot to personalise my folio

If you have forgotten to add personalisation to your order, please email [email protected] ASAP and ensure the subject line of your email includes your request and your order number, ie. PERSONALISATION UPGRADE - #111000

I would like to sell Creator's Friend products to my customers.

For wholesale enquiries, please email us at [email protected] and we can help you out.

Can I collect my order in person?

We currently do not offer a 'click and collect' option for orders.

How can I get an item that was sold out with my original order when it is back in stock?

When an item that was sold out and not supplied with your original order is back in stock, you may contact our customer support team. They will guide you through the process of acquiring the product you were previously unable to order.

My payment method is not accepted at check-out.

As an Australian company with customers all over the world, our website is enabled to accept payments from a wide variety of payment methods and processors. In some rare cases, international payment types won't be accepted. Sometimes, if a technical