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Creator's Friend

Once your order has been processed and dispatched, you will receive an email notification. This email will include a tracking number and a link to your courier&apos;s tracking page. Click on the tracking number link or enter the tracking number directly into the courier&apos;s tracking page. Please keep in mind, tracking information may not be immediately available on the courier&apos;s system after your order dispatched. It can take up to 24 hours for a courier&apos;s tracking platform to sync data and activate real time data. &#xA0;If you don&apos;t see any updates right away, please be patient and check back later.&#xA0;If it has been a few days and there is no movement however, please get in touch and we will investigate immediately.&#xA0;

Once your order has been processed and dispatched, you will receive an email notification. This email will include a tracking number and a link to your courier's tracking page. Click on the tracking number link or enter the tracking number directly i

How do I track my order?

Orders

Can I edit or add anything to my order?

Can I cancel an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item or something is missing from my order?

I made a mistake on my order, can I fix it?

Can I add something to my order after it is placed?

I forgot to personalise my folio

I would like to sell Creator's Friend products to my customers.

Can I collect my order in person?

How can I get an item that was sold out with my original order when it is back in stock?

My payment method is not accepted at check-out.

Do you offer free shipping?

How long does delivery take?

Do you ship overseas?

When will I receive my tracking details?

Can you ship to a PO box?

Can I change my shipping address?

Why can't I find my location in your list of shipping destinations?

Shipping

How do you collect taxes and duty fees?

Taxes and Duties

What’s your return policy?

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

Refunds and Returns

I'm having trouble with applying my promo/discount code.

When is the Afterpay Day sale?

What is included in the Afterpay Day sale?

Will everything be back in stock for the Afterpay Day sale?

What other deals and offers are you running for Afterpay Day?

I missed the Afterpay Day sale, will you honour the discount for me later?

Can I use any outstanding credits or gift cards during the Afterpay Day sale?

Can I use a discount code on top of the Afterpay Day sale discount?

Do I receive a free gift-with-purchase?

Do I need to use Afterpay to access the Afterpay Day sale?

Sales Promotions

I have a great idea for a new planner!

How do I use my refillable notebook folio?

How do I choose a planner?

Can I buy Creator's Friend products in person?

I would like more details about your products.

Can I swap a product in a bundle or kit?

How does the custom monogram work?

Do you have a plain lined notebook?

When will I be able to order a product that is currently out of stock?

Where do I start with my new Planner or Hobby Note?

Products

How do I track my order?Updated 5 months ago