Shipping

Do you offer free shipping?

Our free shipping thresholds are priced can be found in our Shipping policy.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. Please note the estimates below do not include the dispatch timeframe: the time from which you submit your order, and when our dispatch team picks and packs it for sen

Do you ship overseas?

Yes, Creator’s Friend will ship internationally. However, in some cases, due to recurring issues with customs and freight we have ceased offering shipping to some countries. Please search for your delivery address on checkout for shipping and tax est

When will I receive my tracking details?

Once your order is on its way, you will receive a shipping confirmation email to your address including tracking details. We strongly recommend keeping an eye on this tracking to ensure your package has a smooth delivery. If you have not received you

Can you ship to a PO box?

All domestic and New Zealand orders can provide a PO box as a shipping address. All International orders cannot due to DHL's requirements. If you are an international resident and have provided a PO box at checkout, please email support@creatorsfrien

Can I change my shipping address?

If you are wanting to change your address, please email [email protected] ASAP and ensure the subject line of your email includes your request and your order number, ie. ADDRESS CHANGE - #111000. Please note that we generally are unable t

Why can't I find my location in your list of shipping destinations?

Unfortunately, there are a few international locations we are unable to ship to due to certain restrictions. We continually strive to expand our reach around the world, so please feel free to try again in the future. Thank you for your understanding.