We'd love to help. You can submit an enquiry to our friendly support team here.

Creator's Friend

Delivery times vary depending on the destination and the shipping method selected. Please note the estimates below do not include the dispatch timeframe: the time from which you submit your order, and when our dispatch team picks and packs it for sending. Depending on demand, this can fluctuate from 1 to 5 business days. Domestic (Australian)Standard Shipping: Australia Post (7-10 days)&#xA0;Express Shipping: Australia Post (1-4 days)&#xA0;&#xA0;International (New Zealand)Standard Shipping: Australia Post (7-10 days)&#xA0; Express Shipping: Australia Post (3-5 days)&#xA0; &#xA0;International (all countries except Australia and New Zealand)DHL Express: DHL &#xA0;(3-5 days)

Delivery times vary depending on the destination and the shipping method selected. Please note the estimates below do not include the dispatch timeframe: the time from which you submit your order, and when our dispatch team picks and packs it for sen

How long does delivery take?

Shipping

How do I track my order?

Can I edit or add anything to my order?

Can I cancel an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item or something is missing from my order?

I made a mistake on my order, can I fix it?

Can I add something to my order after it is placed?

I forgot to personalise my folio

I would like to sell Creator's Friend products to my customers.

Can I collect my order in person?

How can I get an item that was sold out with my original order when it is back in stock?

My payment method is not accepted at check-out.

Orders

Do you offer free shipping?

Do you ship overseas?

When will I receive my tracking details?

Can you ship to a PO box?

Can I change my shipping address?

Why can't I find my location in your list of shipping destinations?

How do you collect taxes and duty fees?

Taxes and Duties

What’s your return policy?

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

Refunds and Returns

I'm having trouble with applying my promo/discount code.

When is the Afterpay Day sale?

What is included in the Afterpay Day sale?

Will everything be back in stock for the Afterpay Day sale?

What other deals and offers are you running for Afterpay Day?

I missed the Afterpay Day sale, will you honour the discount for me later?

Can I use any outstanding credits or gift cards during the Afterpay Day sale?

Can I use a discount code on top of the Afterpay Day sale discount?

Do I receive a free gift-with-purchase?

Do I need to use Afterpay to access the Afterpay Day sale?

Sales Promotions

I have a great idea for a new planner!

How do I use my refillable notebook folio?

How do I choose a planner?

Can I buy Creator's Friend products in person?

I would like more details about your products.

Can I swap a product in a bundle or kit?

How does the custom monogram work?

Do you have a plain lined notebook?

When will I be able to order a product that is currently out of stock?

Where do I start with my new Planner or Hobby Note?

Products

How long does delivery take?Updated 2 days ago