If we're on sale, our discounted pricing is usually automatically applied to your items and the savings visible while you browse. During some sales promotions, discount codes will not be valide. To apply a discount code on checkout:. • Proceed to che

If we&apos;re on sale, our discounted pricing is usually automatically applied to your items and the savings visible while you browse. During some sales promotions, discount codes will not be valide. To apply a discount code on checkout:&#x2022; Proceed to checkout and enter your code in the [&apos;Discount Code&apos;] field.&#x2022; Click [&apos;Apply&apos;] to see your new total before finalising your order.&#x2022; Only one code can be used per order.If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.If you received a discount code (e.g. through a referral or new customer promotion) but have misplaced it, please reach out to our customer support team to assist.

I'm having trouble with applying my promo/discount code.

We often run gift-with-purchase promotions. To see our current promotion, please check out the announcement bar on our website (it displays at the very top of every page). The current promotion will also show on each product page underneath the prici

We often run gift-with-purchase promotions. To see our current promotion, please check out the announcement bar on our website (it displays at the very top of every page). The current promotion will also show on each product page underneath the pricing information.&#xA0;If your order qualifies for a gift-with-purchase, the item/s will display in your cart when you check-out, and will be listed on your order confirmation.For customers who use Apple Pay, we have noticed that sometimes when checking out free items will disappear from their cart. Our dispatch team does their best to still include the free gift/s with qualifying orders, but if you think this may have happened to you please reach out with your order number to <a href="mailto:support@creatorsfriend.com.au">support@creatorsfriend.com.au</a>.&#xA0;

Do I receive a free gift-with-purchase?

We'd love to help. You can submit an enquiry to our friendly support team here.

Creator's Friend

Sales Promotions

How do I track my order?

Can I edit or add anything to my order?

Can I cancel an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item or something is missing from my order?

I made a mistake on my order, can I fix it?

Can I add something to my order after it is placed?

I forgot to personalise my folio

I would like to sell Creator's Friend products to my customers.

Can I collect my order in person?

How can I get an item that was sold out with my original order when it is back in stock?

My payment method is not accepted at check-out.

Orders

Do you offer free shipping?

How long does delivery take?

Do you ship overseas?

When will I receive my tracking details?

Can you ship to a PO box?

Can I change my shipping address?

Why can't I find my location in your list of shipping destinations?

Shipping

How do you collect taxes and duty fees?

Taxes and Duties

What’s your return policy?

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

Refunds and Returns

I have a great idea for a new planner!

How do I use my refillable notebook folio?

How do I choose a planner?

Can I buy Creator's Friend products in person?

I would like more details about your products.

Can I swap a product in a bundle or kit?

How does the custom monogram work?

Do you have a plain lined notebook?

When will I be able to order a product that is currently out of stock?

Where do I start with my new Planner or Hobby Note?

Products