What’s your return policy?Updated 7 months ago

If you’re not satisfied with your purchase you can return it within 30 days for refund or replacement, subject to the following conditions;

• Return requests must be submitted within 30 days from your original order receipt or the return will not be accepted.

• Item(s) must be returned in their original condition; unused and undamaged.

• If the item(s) has been purchased on sale or clearance it cannot be returned due to the limited nature of these items.

• Due to their custom nature, all personalised items cannot be returned of refunded.

We will cover the cost of return delivery for faulty or incorrectly supplied items. The cost of return for change of mind is the responsibility of the customer. Creator’s Friend is not liable for returns that are lost by the shipping company during the process of return.

Your return will be processed in accordance with the returns policy above. Any applicable replacement or refund will be processed after Creator’s Friend has received the original item and checked its condition.

Where a replacement is the outcome, we will send you a courtesy email with shipping details or expected delivery date for your replacement within 7 business days.

Where a refund or store credit is the outcome of your return, we will email you confirmation of the value. Please allow for up to 5-7 business days for any refunds to be processed by your banking institution.

Faulty or Damaged Goods

Creator’s Friend will provide a replacement or refund for any faulty goods with proof of purchase.

We offer a 14 day warranty on all Creator’s Friend items from date of receipt. The 'warranty term’ of 14 days is the maximum length of time that we would expect major faults to arise within, in order for these faults to be determined as a manufacturing fault. Proof of purchase is essential for all warranty claims.

Outside of the 14 day warranty timeframe, there may be a variety of other factors which could contribute and/or result in the damage of our paper-based products. This is not just limited to potential wear and tear from excessive use, but also factors like proper storage, care or cleaning, heat exposure, or moisture exposure.

You can return an item as faulty if;

• The item has an unadvertised defect,

• The item is unsafe,

• The item is not suitably durable, or

• The item is unacceptable in appearance or finish

You are not entitled to refund a faulty item if;

• The item appears to have been damaged through user fault

• You have used the item for a long time