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Creator's Friend

<p>We have put together a handy-dandy list of all your frequently asked questions about the Black Friday sale <a href="https://www.creatorsfriend.com.au/blogs/news/black-friday-sale-faqs">here</a>. Please reach out to <a href="mailto:support@creatorsfriend.com.au">support@creatorsfriend.com.au</a> or via DM if you have any more questions!</p>

We have put together a handy-dandy list of all your frequently asked questions about the Black Friday sale here. Please reach out to support@creatorsfriend.com.au or via DM if you have any more questions!

I have a question about the Black Friday sale

How do I track my order?

Can I edit or add anything to my order?

Can I cancel an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item or something is missing from my order?

I made a mistake on my order, can I fix it?

Can I add something to my order after it is placed?

I forgot to personalise my folio

I would like to sell Creator's Friend products to my customers.

Can I collect my order in person?

How can I get an item that was sold out with my original order when it is back in stock?

My payment method is not accepted at check-out.

Orders

Do you offer free shipping?

How long does delivery take?

Do you ship overseas?

When will I receive my tracking details?

Can you ship to a PO box?

Can I change my shipping address?

Why can't I find my location in your list of shipping destinations?

Shipping

How do you collect taxes and duty fees?

Taxes and Duties

What’s your return policy?

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

Refunds and Returns

I'm having trouble with applying my promo/discount code.

Do I receive a free gift-with-purchase?

Sales Promotions

I have a great idea for a new planner!

How do I use my refillable notebook folio?

How do I choose a planner?

Can I buy Creator's Friend products in person?

I would like more details about your products.

Can I swap a product in a bundle or kit?

How does the custom monogram work?

Do you have a plain lined notebook?

When will I be able to order a product that is currently out of stock?

Where do I start with my new Planner or Hobby Note?

Products

I have a question about the Black Friday saleUpdated 9 hours ago